Case #564127
Board has an address recognized by xLights Scanner, but it shows off line. Should I just order a new board and return this one
Current Issue
Board has an address recognized by xLights Scanner, but it shows off line. Reset button doesn't appear to do anything. Should I just order a new board and return this one?
Support Team Updates
Baldrick Team
May 12, 2026 at 09:45 AM
Hey Erin, just checking to see how you are getting on?
Baldrick Team
May 7, 2026 at 07:54 PM
It doesn't need a DCHP server if you set the board to static, if you changed that in the network settings then it should work. Best thing to do is stick it on a network with DCHP, change the IP address to static then you can stick it on your separate network
Eric Pearson
May 7, 2026 at 07:51 PM
The DHCP setting on my TP-Link switch is Disabled. I thought that I was supposed to use static addresses for all the devices connected so that the controllers would always have the same address within xLights. Should I enable DHCP?
Baldrick Team
May 7, 2026 at 07:22 PM
Hi Eric, Just to confirm, is the DMX set to a static IP address? it doesn't look like anything in your new network has a DHCP Server?
Eric Pearson
May 7, 2026 at 07:19 PM
hanks for following up. Attached is a picture of the board powered up and connected to the network. It is connected to a TP-link TL5G105E. Screen shot of the Controllers tab with the error message in lower left Screen shot of XScanner. When I type http://Baldrickboard.local, I get a time out and “this site can’t be reached” This is normally set-up at home where it is also connected to (2) QuinLED Quads, but I brought the TP Link switch and the BaldrickDMX board with me to work for troubleshooting. Attached images: BaldrickDMX_xScanner.jpg, BaldrickDMX_xLights.jpg, DMX_Board.jpg
Baldrick Team
May 7, 2026 at 02:57 PM
Hi Eric, can you send me a photo of the board switched on, and what xScanner says.. Might also be worth giving http://baldrickboard.local a check.
What have they tried?
When I initially got the board, I pressed the button to wake it - nothing happened. I typed http://baldrickdmx local into my Chrome browser, no response "this site can't be reached" I typed the address 192.168.74.189 and got "Can't be reached took too long". I tried resetting to factory by pressing the button for 5 seconds while applying power. Nothing changed on the board's lights to indicate a reboot. Nothing changed on the board status or ability to connect. With power on, the Power LED is lit (green) and there are is a blinking left LED and solid right LED on the network connection.
Photos & Media
BaldrickDMX_xScanner.jpg
BaldrickDMX_xLights.jpg
DMX_Board.jpg
Affected Boards
Case Details
Eric Pearson
5/10
I'm alright at this actually
Monday, May 4, 2026
at 05:18 PM
System Information
don't know
Windows
Possible Solutions
ChatBotDom suggests
Lights stay on after show finishes
Sometimes pixels will stick to the last data signal they receive, there are two ways of fixing this.
If you are using FPP, then go to FPP settings > UI > Switch to Advanced Level UI then go to Playback and tick Blank between sequences [ ] this will make sure that off is being sent to all pixels in between sequences.
You can also do the same using Baldrick Directly by creating a CunningFX of a colour splash which is just blank and setting that to automatically start when the Baldrick boots up.
Unable to connect to board
Whilst this might be out of my power to solve, double check that the power cables are thick enough for the controller, that the ethernet is going to a router or switch. (The Baldrick won't work connected directly to the computer if it doesn't have a DCHP server).
If that doesn't work swap out the ethernet cables are those things can be finicky, take a look at the ethernet power, both lights green and orange should be flashing.
Wrong pixels are lighting up when played from xLights
Normally this indicates that something has changed on the layout but the controllers hasn't been updated, if you can re-render the sequence then save, then go to the controllers tab in xLights and click Upload Outputs to the relevant controller.