Christmas Triage

Quickest: start your case from Baldrick Buddy

Buddy finds your boards and FPP, checks their settings, and opens this form with your boards, firmware and settings already attached. That's usually everything we need to start, and you won't have to dig out a debugging file.

Get Baldrick Buddy for your computer, phone or tablet, and let it find your boards.
Press Get help in Buddy and describe the problem.

Can't use Buddy? Fill in the form below instead.

Your name

Your Email

So we can send you updates and you can edit / mark as solved

What seems to be the problem

Please be as descriptive as possible. LIGHTS DO NOT WORK is not helpful, but lights on port 5 are showing the wrong colours when FPP is playing does.

Baldrick debugging filemax 10MB · .json

Download the debugging file from Help > Debugging Info on your board, then drop it here. This is one of the most useful things you can send us.

Where to find it: scroll to the bottom of the board screen and look in the Help section.

Screenshot showing the Help section and Debugging Info link

Click `Debugging Info`, save the file, then upload it here.

Drag & drop the debugging file here or click to upload

Accepts `.json` or text files up to 10MB.

Please add some screenshots / videos0 / 10 files (max 100MB each)

Things that are normally helpful to include:

Baldrick Interface (the Status section and Ports)
FPP Outputs page (If Relevant)
An example of the issue (flickering or slowness)

Drag & drop media here or click to upload

ZIPPED xLights show foldermax 100MB · no sequences

Zip the show folder only. Do not include sequences. They make the zip huge and we do not need them. We extract ILightThat controller settings from `xlights_networks.xml` and matching props from `xlights_rgbeffects.xml`.

Drag & drop a zipped xLights show folder here or click to upload

Please do not include sequences.

Baldrick Firmware Version

Leave blank if you've attached the debugging file and we'll read it from there.

xLights Version (If Relevant)

FPP Version (If Relevant)

What have you tried so far?

And finally, how would you rate your knowledge level

This is enough basic information to start with, so you can create a case now.

Quickest: start your case from Baldrick Buddy

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