Christmas Triage

Let's get you back up and running as quick as possible

So we can send you updates and you can edit / mark as solved

Please be as descriptive as possible - LIGHTS DO NOT WORK is not helpful, but lights on port 5 are showing the wrong colours when FPP is playing does,

0 / 10 files (max 100MB each)

Things that are normally helpful to include:

  • Baldrick Interface (the Status section and Ports)
  • FPP Outputs page (If Relevant)
  • xLights Settings of the relevant controller
  • xLights Visuliser of the relevant controller
  • An example of the issue (flickering or slowness)

This is enough basic information to start with, so you can create a case now.

Or continue below to add more information which will help us

If you load up the IP address of your Baldrick Board and put /system_state at the end of the URL, you'll be given a bunch of text, paste it into here.

If you load up the IP address of your Main FPP instance and put /api/configfile/co-universes.json at the end of the URL, you'll be given a bunch of text, paste it into here.

That will do for now, let's create your case.

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