Christmas Triage

Filling in this form will give you a URL to share and some possible solutions.

Your name

Your Email

So we can send you updates and you can edit / mark as solved

Baldrick debugging file

Download the debugging file from the Help > Debugging Info link on your board, then upload it here. This is one of the most useful things you can send us.

Accepts `.json` or text files up to 10MB.

Where to find it — scroll to the bottom of the board screen and look in the Help section.

Screenshot showing the Help section and Debugging Info link

Click `Debugging Info`, save the downloaded file, then upload it here with your case.

What seems to be the problem

Please be as descriptive as possible — LIGHTS DO NOT WORK is not helpful, but lights on port 5 are showing the wrong colours when FPP is playing does.

Please add some screenshots / videos0 / 10 files (max 100MB each)

Things that are normally helpful to include:

Baldrick Interface (the Status section and Ports)
FPP Outputs page (If Relevant)
xLights Settings of the relevant controller
xLights Visuliser of the relevant controller
An example of the issue (flickering or slowness)

Drag & drop media here or click to upload

Baldrick Firmware Version

xLights Version (If Relevant)

FPP Version (If Relevant)

What have you tried so far?

And finally, how would you rate your knowledge level

This is enough basic information to start with, so you can create a case now.

Or continue below to add more information which will help us

The Baldrick Board System State

If you load up the IP address of your Baldrick Board and put /system_state at the end of the URL, you'll be given a bunch of text, paste it into here.

FPP Outputs state

If you load up the IP address of your Main FPP instance and put /api/configfile/co-universes.json at the end of the URL, you'll be given a bunch of text, paste it into here.

That will do for now, let's create your case.

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