Case #669443
Cannot connect to the board to set static ip
Current Issue
Cannot connect to the board to set static ip
What have they tried?
Connect directly to my laptop, connected to my WiFi router and also connected to a switch that was connected to my computer then tried also connecting it from the switch the router
Photos & Media

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Baldrick Board System State
I don’t use xlights I use LOR and send data via E132. Currently using advatec pixlite and alphapix16 no issues want bsldrick8 and 17
Affected Boards
Case Details
Kevin l
5/10
I'm alright at this actually
Wednesday, January 28, 2026
at 02:30 AM
System Information
Brand new never connected
Windows 8
Possible Solutions

ChatBotDom suggests
Lights stay on after show finishes
Sometimes pixels will stick to the last data signal they receive, there are two ways of fixing this.
If you are using FPP, then go to FPP settings > UI > Switch to Advanced Level UI then go to Playback and tick Blank between sequences [ ] this will make sure that off is being sent to all pixels in between sequences.
You can also do the same using Baldrick Directly by creating a CunningFX of a colour splash which is just blank and setting that to automatically start when the Baldrick boots up.
Unable to connect to board
Whilst this might be out of my power to solve, double check that the power cables are thick enough for the controller, that the ethernet is going to a router or switch. (The Baldrick won't work connected directly to the computer if it doesn't have a DCHP server).
If that doesn't work swap out the ethernet cables are those things can be finicky, take a look at the ethernet power, both lights green and orange should be flashing.
Port not working
If a port isn't working, try swapping the phoenix connector from a working port to that port then enabling test mode selecting ALL 750 pixels per port.
normally this is a pigtail which hasn't quite being screwed in enough or that port hasn't been configured with pixels in xLights so go to the controller and click Upload Outputs