If you are having a hardware issue with your Baldrick board, open a case in Christmas Triage. You'll describe the problem, we'll triage it, and you can track progress and replies in one place.
Use Christmas Triage to report hardware issues, get help from our team, and see suggested solutions. Create a case with your email and problem details — no separate form to fill.
Open a triage case→Our team cannot help with software or sequence issues via triage. Join our Facebook community for software questions, sequences and general help.
AlternativesOther support options
ScopeWhat we can help with
Hardware issues
- Physical damage or defects
- Power supply problems
- Connection issues
- Component failures
- Manufacturing defects
- Warranty claims
Software & sequences
For these issues, please use our Facebook community:
- xLights configuration
- Sequence creation
- Network setup
- Firmware updates
- Web interface issues
- General questions
PrepBefore contacting support
Check our documentation and Facebook community first. Many common issues have already been solved and documented.
Check these first
- Verify power supply connections and voltage
- Check all cable connections
- Ensure proper mounting and ventilation
- Review our troubleshooting guides
- Search the Facebook community for similar issues
We typically respond to triage cases within 24–48 hours during business days.
For urgent hardware issues, the Facebook community is often the fastest way to get help from both our team and experienced builders.— The Baldrick team