Christmas Triage
View all submitted cases and manage your support requests
Log in to view your cases
Recent Cases
Case #669659
OpenSubmitted by Eric on March 12, 2026 at 10:45 PM
Having trouble connecting to the board. Network cable is in the correct port. Power is 5v
Case #636787
OpenSubmitted by Miguel Dos Santos on February 25, 2026 at 09:36 AM
In one of them i tried to use one of the turinputs to light up a button and when pressed launch an fpp sequence
Case #368840
OpenSubmitted by August Thede on February 11, 2026 at 10:42 AM
Sometimes im having issue with my Input8, where the board does not boot
Case #989246
OpenSubmitted by Connor Turansky on February 07, 2026 at 10:11 PM
One Baldrick Input board appears to be faulty and becomes unstable after running for a short period
Case #668863
OpenSubmitted by Thomas bennett on February 04, 2026 at 10:41 PM
I click let’s go and it installs and then reboots after rebooting it disappears from the network and I cannot see it
Case #440965
SolvedSubmitted by Ismael Mora on January 30, 2026 at 03:17 PM
First time using Baldrick (8 port), coming from all FPP controllers... Can't get the lights on the Baldrick to work when using FPP as player. Testing...
Case #932566
OpenSubmitted by Chuck Smith on January 29, 2026 at 11:36 AM
Tried asking this on Facebook... but no reply. Baldrick 8. Firmware: 3.5.4. My Baldrick 8s runs great when configured as E1.31 and controlled by...
Case #648998
OpenSubmitted by Connor Turansky on January 29, 2026 at 10:33 AM
Hi, I am struggling to access Baldrick Input 8's. Some context: Last night I set up a FPP instance on a Rpi and a Baldrick 8 controller. (both brand...
Case #669443
OpenSubmitted by Kevin l on January 28, 2026 at 02:30 AM
Cannot connect to the board to set static ip
Case #299135
OpenSubmitted by Chris Rears on January 15, 2026 at 03:20 AM
Ever since I upgraded my Baldrick8 firmware from whatever version was out in Dec 2024 to v3
Case #584557
OpenSubmitted by Kenny Dhoker on January 12, 2026 at 07:20 PM
Network does not react to router, pc or laptop. Not possible to connect or setup board
Case #102623
OpenSubmitted by Paul Taylor on December 22, 2025 at 04:06 PM
As soon as I reboot the board or use the test function on the baldrick board, the pixels stay off
Case #473310
OpenSubmitted by Peter Duffy on December 21, 2025 at 11:00 PM
Disconnected power to mow the lawn turn back on that night and only 20pixels turn on white half way around string 5 , no other pixels come on
Case #930212
OpenSubmitted by Chuck Smith on December 21, 2025 at 02:31 PM
Tried board reset by turning power off, holding down B3, power on and waiting 10 seconds
Case #250848
OpenSubmitted by Steve Fabionar on December 20, 2025 at 11:06 PM
When I power everything up on my 17 and put it in test mode the first 5 channels do not work. If I unplug the strand and put it back in works
Case #920832
OpenSubmitted by Elisha on December 19, 2025 at 05:01 PM
This time around I've exhausted all options to get board to work again. the B3 is held when power off, through power up, boot & for 10 seconds
Case #371888
OpenSubmitted by Tristan Chaney on December 18, 2025 at 01:35 AM
Hi guys: Summary: I have a show running 4x Baldrick 8 v1.1's. They were purchased from Alan @ Hanson at 2 different times this year (Aug & Nov) and...
Case #139711
OpenSubmitted by John Haro on December 16, 2025 at 05:22 PM
If I adjust it to 4 and click the save button but then refresh the page it reverts back to 6
Case #754902
SolvedSubmitted by Nicolas Raimo on December 15, 2025 at 02:13 PM
BALS asked me to submit this for you. I've had 2 input8 fail and your showing a short on both so to rule out my setup ill gog threw it here. Meanwell...
Case #736136
SolvedSubmitted by Alan hanson on December 14, 2025 at 10:33 AM
When editing the port brightness (or maybe multiple props brightness) while data is being streamed at a B8 after 1 or more edits of the brightness...
Case #756507
SolvedSubmitted by Dom Hodgson on December 14, 2025 at 07:28 AM
My lights seem to be doing different things when FPP is playing?