Case #669659
Having trouble connecting to the board. Network cable is in the correct port. Power is 5v
Current Issue
Having trouble connecting to the board. Power is 5v. Network cable is in the correct port.
What have they tried?
I connected the board to the proper network connection to a smart switch which is already successfully communicating with two Quin LED Dig Quads. I got no response when typing http://baldrickdmx.loacal. Also no response trying 192.169.74.189 in Chrome's address bar. Rebooted with the "Oh No" key pressed to so a reset and tried again-same result. Then tried discover in xlights. Also tried to find with xScanner. Neither worked. I manually added in xlights with address 192.169.74.189. xlights could not open or discover. Havin manually added to xlights, xScanner now displays that address, but lists it as off line.
Affected Boards
Case Details
Eric
5/10
I'm alright at this actually
Thursday, March 12, 2026
at 10:45 PM
System Information
don't know
Windows
Possible Solutions
ChatBotDom suggests
Unable to connect to board
Whilst this might be out of my power to solve, double check that the power cables are thick enough for the controller, that the ethernet is going to a router or switch. (The Baldrick won't work connected directly to the computer if it doesn't have a DCHP server).
If that doesn't work swap out the ethernet cables are those things can be finicky, take a look at the ethernet power, both lights green and orange should be flashing.
Lights stay on after show finishes
Sometimes pixels will stick to the last data signal they receive, there are two ways of fixing this.
If you are using FPP, then go to FPP settings > UI > Switch to Advanced Level UI then go to Playback and tick Blank between sequences [ ] this will make sure that off is being sent to all pixels in between sequences.
You can also do the same using Baldrick Directly by creating a CunningFX of a colour splash which is just blank and setting that to automatically start when the Baldrick boots up.
Port not working
If a port isn't working, try swapping the phoenix connector from a working port to that port then enabling test mode selecting ALL 750 pixels per port.
normally this is a pigtail which hasn't quite being screwed in enough or that port hasn't been configured with pixels in xLights so go to the controller and click Upload Outputs