Case #706707
Flashes and drops frames as it plays, have tried everything I can think of. Cant get stable output to matrix
Current Issue
Cant get stable output to matrix. Flashes and drops frames as it plays, have tried everything I can think of
Support Team Updates
Richard pitt
May 7, 2026 at 03:10 PM
Will add the data later from. The boards when I go back to my workshop. But below was taken yesterday and I've tried new cables, unplugging and replugging everything
Baldrick Team
May 7, 2026 at 03:02 PM
Hi Richard, apologies for the delay on this, when playing can you add a screenshort of the baldrick status at the top, could you also go to the baldrick ip address and go to /system_state and add what that says.
Richard pitt
May 7, 2026 at 02:50 PM
I can't see your uploads
Baldrick Team
May 7, 2026 at 02:47 PM
Attachment uploaded from Christmas Triage
Baldrick Team
May 7, 2026 at 02:47 PM
Attachment uploaded from Christmas Triage
Baldrick Team
May 7, 2026 at 02:47 PM
Attachment uploaded from Christmas Triage
Photos & Media
inbound3347999298170492810.jpg
inbound7987280318522160507.jpg
inbound8757835671224876317.mp4
Affected Boards
Case Details
Richard pitt
6/10
I've helped out others with their issues
Saturday, April 18, 2026
at 04:18 PM
Friday, May 8, 2026
at 05:32 PM
System Information
Latest
Latest
2026.3
Windows
Possible Solutions
ChatBotDom suggests
Lights stay on after show finishes
Sometimes pixels will stick to the last data signal they receive, there are two ways of fixing this.
If you are using FPP, then go to FPP settings > UI > Switch to Advanced Level UI then go to Playback and tick Blank between sequences [ ] this will make sure that off is being sent to all pixels in between sequences.
You can also do the same using Baldrick Directly by creating a CunningFX of a colour splash which is just blank and setting that to automatically start when the Baldrick boots up.
Wrong pixels are lighting up when played from FPP
Normally this indicates that something has changed on the layout but FPP hasn't been updated, if you can re-render the sequence then save, then FPP Connect and make sure UDP Out is set to ALL.
Wrong pixels are lighting up when played from xLights
Normally this indicates that something has changed on the layout but the controllers hasn't been updated, if you can re-render the sequence then save, then go to the controllers tab in xLights and click Upload Outputs to the relevant controller.