Case #744007
all looking correct except im looking the ethernet connectors dont blink. was working ok 1 hour aprox. but now I loose network connection
Current Issue
i have Baldrick 17. was working ok 1 hour aprox. but now I loose network connection. i try reset. no work.....all looking correct except im looking the ethernet connectors dont blink.....this looks the issue.
Support Team Updates
Baldrick Team
May 13, 2026 at 08:46 AM
so I'd really like to investigate your board if possible, can I be a pain and ask you to just wrap it up and ship it to us, I realise an international postage is a bit more and we will refund you the cost but it would help us with the investigation. If you could ship it to Peter Matthews 49 Saxon Way Lychpit Basingstoke United Kingdom RG24 8SA That really would help us, thank you.
Baldrick Team
May 12, 2026 at 09:39 AM
Hey Jorge, We are just trying to replicate the issue here, can I just ask if you were on the latest firmware?
Jorge A
May 8, 2026 at 08:08 AM
Hi! yes .I've tried cables, the other connector, connecting it to a router, even another power supply (just in case...) and at this point, it's beyond my understanding... I'm sorry I can't contribute much more to the case. I should mention that port 17 TB seems dead... and I haven't even used it... and the fuse too... it's strange. Could it be related? Regards
Baldrick Team
May 7, 2026 at 02:58 PM
Hi Jorge, Have you tried the other Ethernet port, does it do the same? have you also tried a different cable?
Baldrick Team
May 7, 2026 at 02:47 PM
System state attached from Christmas Triage
Baldrick Team
May 7, 2026 at 02:47 PM
Attachment uploaded from Christmas Triage
Baldrick Team
May 7, 2026 at 02:47 PM
Attachment uploaded from Christmas Triage
Baldrick Team
May 7, 2026 at 02:47 PM
Attachment uploaded from Christmas Triage
Baldrick Team
May 7, 2026 at 02:47 PM
Attachment uploaded from Christmas Triage
Baldrick Team
May 7, 2026 at 02:47 PM
Attachment uploaded from Christmas Triage
What have they tried?
reset B1 and B3. other cables, other router. directly to laptop.
Photos & Media
.jpeg)
WhatsApp Image 2026-04-21 at 17.45.09 (2).jpeg
.jpeg)
WhatsApp Image 2026-04-21 at 17.45.09 (1).jpeg
WhatsApp Image 2026-04-21 at 17.45.09.jpeg
WhatsApp Image 2026-04-21 at 17.45.08.jpeg
WhatsApp Image 2026-04-21 at 17.45.07.jpeg
Baldrick Board System State
no possible. no conection available now....
Affected Boards
Case Details
Jorge A
9/10
TBG wishes he had my show
Tuesday, April 21, 2026
at 03:46 PM
System Information
setup and update yesterday
sequoia osx
Possible Solutions
ChatBotDom suggests
Unable to connect to board
Whilst this might be out of my power to solve, double check that the power cables are thick enough for the controller, that the ethernet is going to a router or switch. (The Baldrick won't work connected directly to the computer if it doesn't have a DCHP server).
If that doesn't work swap out the ethernet cables are those things can be finicky, take a look at the ethernet power, both lights green and orange should be flashing.
Lights stay on after show finishes
Sometimes pixels will stick to the last data signal they receive, there are two ways of fixing this.
If you are using FPP, then go to FPP settings > UI > Switch to Advanced Level UI then go to Playback and tick Blank between sequences [ ] this will make sure that off is being sent to all pixels in between sequences.
You can also do the same using Baldrick Directly by creating a CunningFX of a colour splash which is just blank and setting that to automatically start when the Baldrick boots up.
Wrong pixels are lighting up when played from xLights
Normally this indicates that something has changed on the layout but the controllers hasn't been updated, if you can re-render the sequence then save, then go to the controllers tab in xLights and click Upload Outputs to the relevant controller.