Hardware Support
Get help with hardware issues for your Baldrick Board
Hardware Support
If you are having a hardware issue with your Baldrick Board, open a case in Christmas Triage. You’ll describe the problem, we’ll triage it, and you can track progress and replies in one place.
Open a support case
Use Christmas Triage to report hardware issues, get help from our team, and see suggested solutions. Create a case with your email and problem details—no separate form to fill.
Open a triage caseImportant: Our team cannot help with software or sequence issues via triage. We recommend you join our Facebook Community for software questions, sequences, and general help (we hang out there too).
Other Support Options
Facebook Community
Join our active Facebook community for software questions, sequence help, and general discussions. Our team and community members are there to help!
Join CommunityDocumentation
Check our comprehensive documentation for setup guides, troubleshooting tips, and technical specifications.
View Fun StuffWhat We Can Help With
Hardware Issues
- • Physical damage or defects
- • Power supply problems
- • Connection issues
- • Component failures
- • Manufacturing defects
- • Warranty claims
Software & Sequences
For these issues, please use our Facebook community:
- • xLights configuration
- • Sequence creation
- • Network setup
- • Firmware updates
- • Web interface issues
- • General questions
Before Contacting Support
Quick Tips: Please check our documentation and Facebook community first. Many common issues have already been solved and documented.
Check These First
- • Verify power supply connections and voltage
- • Check all cable connections
- • Ensure proper mounting and ventilation
- • Review our troubleshooting guides
- • Search the Facebook community for similar issues
Response Time: We typically respond to triage cases within 24-48 hours during business days.
Need Immediate Help?
For urgent hardware issues or if you need immediate assistance, our Facebook community is often the fastest way to get help from both our team and experienced community members.
Join Facebook Community