Hardware Support

If you are having a hardware issue with your Baldrick Board, please fill in the form below with as much detail as you can.

Important: Our team cannot help with software or sequence issues on this address. We recommend you join our Facebook Community and see if anyone has had a similar issue or can help (we hang out there as well).

Hardware Support Form

Other Support Options

Facebook Community

Join our active Facebook community for software questions, sequence help, and general discussions. Our team and community members are there to help!

Join Community

Documentation

Check our comprehensive documentation for setup guides, troubleshooting tips, and technical specifications.

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What We Can Help With

Hardware Issues

• Physical damage or defects
• Power supply problems
• Connection issues
• Component failures
• Manufacturing defects
• Warranty claims

Software & Sequences

For these issues, please use our Facebook community:

• xLights configuration
• Sequence creation
• Network setup
• Firmware updates
• Web interface issues
• General questions

Before Contacting Support

Quick Tips: Please check our documentation and Facebook community first. Many common issues have already been solved and documented.

Check These First

• Verify power supply connections and voltage
• Check all cable connections
• Ensure proper mounting and ventilation
• Review our troubleshooting guides
• Search the Facebook community for similar issues

Response Time: We typically respond to hardware support requests within 24-48 hours during business days.

Need Immediate Help?

For urgent hardware issues or if you need immediate assistance, our Facebook community is often the fastest way to get help from both our team and experienced community members.

Join Facebook Community

Hardware Support